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Powerful custom CRM systems for productivity

Could a custom CRM can change how you work for the best?

 
Last week, in his Plan for Change speech at Pinewood Studios, the Prime Minister stated that ‘Productivity in the public sector is 2.6% lower than this time last year…’
 
Politicians and tech companies frequently respond to this challenge by pointing to the value of AI, which certainly should be embraced. However, AI is not a panacea to our productivity problem, and it misses something important. There are already many currently available and fully developed tools that can substantially improve productivity both in the public and private sectors but aren’t being fully utilised. For example, one way of significantly improving productivity for many organisations is by prioritising the implementation of suitable custom CRM systems.

What is a custom CRM and Why Your Not-for-Profit Needs One?

A CRM (Customer Relationship Management) system is a powerful tool that helps organisations manage and improve their relationships with supporters, donors, volunteers, and stakeholders. For smaller not-for-profits, a CRM can streamline operations, improve communication, and increase fundraising efficiency—all while saving time and resources.

Key Benefits of a custom CRM for Not-for-Profits

  1. Centralised Contact Management
    Say goodbye to scattered spreadsheets and endless email chains. A CRM keeps all your contact details in one place, making it easy to track and engage with donors, volunteers, and beneficiaries.

  2. Improved Fundraising, Cross- Selling or Cross-Promotions
    With a CRM, you can track donation history, send personalised appeals, and identify potential major donors. This targeted approach can lead to more successful fundraising campaigns. Likewise, for training organisations, such as our Maths Hubs being able to quickly identify which training courses teachers haven’t yet taken gives a simple way to cross-promote excellent training courses which benefits teachers nad schools alike.

  3. Streamlined Communication
    CRMs allow you to segment your audience, so you can send tailored messages to different groups—whether you’re thanking donors, recruiting volunteers, or updating stakeholders.

  4. Event Management
    From planning charity events to tracking attendance, CRMs help you manage the entire process while keeping everything organized.

  5. Data-Driven Decision Making
    A CRM provides insights into supporter behavior, helping you understand what’s working and where to improve. This data-driven approach ensures your efforts have the greatest impact.

Why Now?

As your not-for-profit grows, managing relationships manually becomes more challenging. Investing in a CRM now ensures you’re prepared to scale your efforts, build stronger relationships, and make a bigger impact.

At Morph PR and Marketing, we understand the unique needs of smaller organizations like yours. If you’re considering a CRM and need guidance on selecting the right one or implementing it effectively, we’re here to help. Let’s work together to make technology work for your cause!

 
It might sound like a boring technical solution, but it can be transformative, improving productivity and the morale of the team. Many of the smaller and even medium-sized public (and private) organisations still seem to rely on multiple spreadsheets, mailing systems and event management systems, with a considerable amount of wasted time spent trying to find out who’s had which service or product and might be interested in a related service or product and leaving less time for understanding why.
 
We have encountered many public organisations that don’t plan for step change and spend virtually all of their budget on their staff costs, leaving precious little to invest in their systems. This is bad for productivity and frustrating for those working in such an environment.
 
At Morph, we’ve been fortunate enough to work with many really switched-on public and not-for-profit organisations, helping introduce an affordable custom CRM for non-profits called Civi CRM and seeing its impact on their service, marketing, and morale.
 

Custom CRM integration

 
We can integrate the system with existing websites or build a new website alongside the CRM system so that they are fully integrated like we did for the BBO Maths Hub.
 
We are delighted to have been confirmed as implementation partners by CiviPlus, and we’re happy to help/advise anyone who might be thinking of such a move for their organisation.
 
Simply complete the contact form below and we’ll be in touch to discuss your ideas and requirements.

Custom CRM enquiry